River Crossing YMCA is looking to hire a Membership Engagement Representative!
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ABOUT RIVER CROSSING YMCA
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River Crossing YMCA is a charitable, nonprofit organization committed to strengthening our communities through membership and programs that foster youth development, healthy living, and social responsibility for all . If you are interested in contributing to the largest Youth focused non-profit in the country, please read on!
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Membership Engagement Representative Salary : $11.65 per hour
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Membership Engagement Representative Hours : Mondays and Fridays: 4:00pm - 9:00pm
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Membership Engagement Representative Responsibilities :
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n- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
n- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and programs
n- Builds relationships with members; helps members connect with one another and the YMCA
n- Manages and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
n- Applies all YMCA policies dealing with member services
n- Accurately execute all welcome center procedures
n- Performs all sales including membership, program, and merchandise with accuracy into the Membership Operations system
n- Complete daily shift close-out report at the conclusion of the shift
n- Participates in staff meetings
n- May monitor the locker rooms as required
n- Performs other duties as assigned
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Membership Engagement Representative Qualifications :
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n- Are 18 years of age or older
n- Certifications required within thirty (30) days of hire: CPR/AED, and First Aid
n- Excellent interpersonal and critical thinking skills
n- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
n- Previous customer service, sales, or related experience
n- Basic knowledge of computers
n- Able to effectively communicate and build relationships with Y staff, members, and vendors
n- Excellent verbal and written communication skills
n- Good customer service skills, high ethical standards, an appropriate professional image, and a team player
n- Must possess sound technical skills, analytical ability, good judgment skills, and a positive attitude
n- Bi-lingual (Spanish) helpful
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Membership Engagement Representative Benefits:
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n- Supplemental insurance benefits (Voluntary Accident/Injury, Hospital, and Cancer coverage via Aflac)
n- 12% employer contribution to your YMCA pension plan
n- YMCA Membership
n- Up to 100% off of Childcare and Camps
n- Exceptional growth potential for your role and career
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Salary: $11.65 per hour
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Job Type: Part-time
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YMCA is an Equal Opportunity Employer All Qualified Women, Minorities, Persons with Disabilities, and US Veterans Encouraged to Apply
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ARE YOU READY TO JOIN OUR TEAM?
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If you feel that you would be right for this nonprofit job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!