"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Customer Service Representative II
Location: Franklin , MA
Duration: 12 Months
Pay rate: $20/hr
Job Description:
Basic Qualifications for Consideration:
Summary:
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:

• Resolve customers? service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one?s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint

Education/Experience:

• High school diploma or GED preferred.
• 2-4 years customer service related experience required.

Additional notes

• Onsite work. Reporting to 165 Grove St, Suite 70, Franklin, MA- warehouse
• Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite. Will need to be comfortable answering phones and have good customer service skills with external contacts.
• Job involves data entry and possibly picking orders as well if not busy (nothing too large)
• Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility.
• Work is mostly independent but manager and another CSR will be in the office.
• Onsite interview (1 round)
• temp to perm, will likely be evaluated 3 months in

About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.