Bilingual Copywriter/Marketing Manager - (Spanish)

Stamford, CT

Summary:

Our Fortune 500 Telecommunications client is seeking a Bilingual Copywriter/Marketing Manager to join their Corporate Marketing team in the Multilingual Communications department. This role supports the content development of relevant in-language communications to ensure the client delivers an industry-leading customer experience across multiple customer service channels.

Seeking in-depth experience creating online support content at a large technology, telecommunications or similar company. Must also demonstrate a comprehensive understanding of best practices in web design and Spanish-language copywriting, have experience using content management systems (e.g., Drupal, Salesforce Knowledge) and exhibit excellent communication skills. Must be able to manage large-scale content projects, including new product launches and content audits.

Responsibilities:

• Actively and consistently, support all efforts to simplify and enhance the customer experience.
• Lead the creation and delivery of engaging support content that both captures the customer’s interest and allows them to self-service with little effort.
• Manage the development of retail content and collateral to be featured across Client’s Retail Stores.
• Work with Marketing and external agencies to produce all relevant content and videos.
• Must be well-versed in the use of the Adobe creative suite and video editing tools
• Acquainted with CMS tools (ie Drupal) and lower environments to review accuracy of content before publishing
• Leverage a foundational knowledge of the client’s products and relationships with subject matter experts to review and edit content, making certain it is accurate and relevant.
• Collaborate with Marketing and Product to ensure a consistent brand tone in all customer communications.
• Deeply engage with the Customer Care and Product teams to identify current customer pain points and quickly develop new content, particularly as part of new product introductions.
• Support service alerts with the timely delivery of critical information and tips for affected customers.
• Write clear and persuasive copy for different media platforms.
• Revise, edit and proofread content according to style and guidelines.
• Work directly and effectively with business leads and designers in collaboration to develop and improve copy and participate in team collaboration and peer content sessions.
• Collaborate with publishing team on business requirements for publishing tools (Content Management System)
• Communicate effectively with team members to seek information and resolve questions regarding any aspect of projects.
• Must have knowledge of standard concepts, practices, and procedures of writing copy for print, Web, and audio-visual media.
• Blend an array of ideas and concepts into a single cohesive message while maintaining the voice of the business.
• Other duties as requested.

Requirements:

• Ability to read, write, speak and understand English and Spanish.
• Customer-centric thought leader
• Shows excellent command of the English and Spanish-language with a knack for sentence structure, context, syntax and grammar
• Knowledge of content management systems and graphic design
• Effective written and verbal communication skills
• An articulate speaker and writer who is able to present ideas clearly
• Effective attention-to-detail
• Open to constructive feedback and understands that revision is an essential part of the creative process
• Ability to be comfortable in a collaborative environment
• Effective creative and innovative thinker who loves participating in the creative process from brainstorm to launch
• Organized, self-sufficient, and self-motivated
• Understand best practices for web writing and design
• Effective analytical approach to presenting recommendations and making decisions
• Ability to think independently
• Ability to be customer focused
• Technically savvy
• Project management skills
• Ability to manage multiple projects while coordinating efforts across a variety of functional areas
• Ability to learn and adapt quickly to a dynamic and fast-paced environment
• Ability to work under the pressures of tight deadlines, multiple projects and other demands

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.