Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job Description Submit your application today to be considered for future openings!While we don’t have any immediate openings on our Customer Success Guided Team, we’re always looking for talented individuals to join us as our team continues to grow. We’ll keep your information on hand and reach out when a position opens that matches your background. Let’s stay connected!What you get to do in this role:The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.You will have a portfolio of customersYou will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community contentIdentify criteria for assisting your customers by using Success Plays in the Success PlatformEnsure any escalated clients are resolved quickly, using resources from across the company ecosystemQualifications To be successful in this role you have:2+ years of related work experience; OR equivalent work experienceApply proficient knowledge of standard principles, theories, concepts and techniquesBuild productive working relationshipsAnalyze information and propose solution to meet needs of customersNot sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional Information Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.#J-18808-Ljbffr