Description:
Description:Role Description:? Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.? Analyze accounts and achieve collection targets as per Dialer Strategy? Responsible for overseeing collection activities of all the active customers of North America & Canada customers.? Manage collections and provide early stage customer service to avoid any customer complaints.? Coordinate with cash applications team for accurate application of funds and remittance advice.? Work on disputes of assigned portfolio to drive resolution/closure.? Work on unapplied cash of assigned portfolio.? Manage portfolio review calls with internal/external stakeholders.? Process adjustments, write off, netting requests, refunds? Account Reconciliations? Maintain daily adherence as per business requirements? Analyzing daily AR reports to drive cash collectionRequirement and Qualifications:? 5-7 years of experience required in North America/Canada Collections? Proficient in both verbal & written communication with excellent American pronunciation? Proficiency in GETPAID/Collection tools.? System knowledge in ERP's - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.? Work experience in a shared service contact center in mandatoryDriving to the other offices when necessary for collaboration and training. Is driving required for the assignment? Yes - contingent will drive their personal vehicle Is personal vehicle mileage reimbursable? Yes Is this a government funded project? No Will this position be remote? Not Remote - report to worksite/office Worker Pay Type for Distribution Recruited Payrolled Candidate Information (if applicable) (No Value) Assignment Start Time (No Value) Assignment End Time (No Value) Hours per Day 8 Hours per Week 40 Total Hours 2,088.00