US citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time

Job Title: Business Analyst

Location: Winston-Salem, NC / New York NY – Hybrid

Duration: Full-time

Job Description:

Qualifications Required:

• 5+ years of experience in analytics and systems development
• Proven analytical abilities
• Knowledge of the Payment industry and Financial Fraud
• Excellent communication skills, with an ability to translate data into actionable insights
• Experience with the Agile development process
• Strong working knowledge of JIRA
• Experience in generating process documentation and reports

Qualifications Desired:

• Experience with Case Management Tools, workflow, or BPMS
• Proven ability to manage projects and user testing
• Strong working knowledge of relevant Microsoft applications, including Word, Excel, Visio

Essential functions and responsibilities:

• Define the system requirements and specifications including analyzing the Early Warning System’s ZFC file specification and sample data to define a similar file version for Fraud solution; also will define the Fraud pre-send API specification for input and output.
• Analyze Case Management from Salesforce and internal service / ticking systems, define the business needs and functional specifications for the Case Management including the fraud classification, workflow, notification mechanism, and standards.
• Perform, evaluate, and communicate thoroughly, providing detailed quality assurance throughout the SDLC.
• Determine and develop user requirements for systems in production to ensure maximum usability.
• Partner with stakeholders across business units (ex: Strategy, Product, O&T, PMO, Finance, Security, Compliance) to develop analyses and documentation collaboratively, communicating effectively with production, managerial, and executive teams.
• Evaluate, analyze, and communicate systems requirements on a continuing basis.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
• Serve as the primary source for Agile iteration tasks, input, and elaboration.
• Act as a key player in defining the satisfaction and acceptance criteria.

A reasonable, good faith estimate of the minimum and maximum for this position is $60/Hr to $65/Hr with Limited benefits