DescriptionnnInclude the following. Other duties will likely be assigned.nnMonitor personnel or equipment locations and utilization to coordinate service and schedules.nnSchedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.nnOversee all communications within specifically assigned territories.nnRelay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.nnConfer with customers or supervising personnel to address questions, problems, or requests for service or equipment.nnCommunicate with customers (email & phone) and create detailed work orders of the service requested.nnCoordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction. Also, takes into account customer urgency, parts/materials availability, and available manpower.nnChecks in with technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work.nnPrimary contact between the customer and the service department (account managers, service manager, technicians, and billing).nnResponsible for taking service calls, quoted jobs, and warranty work from start (initial call) to completion (billing).nnReview service jobs, quoted jobs, & service projects to determine time frame for completion, identify necessary tools and material, and hold the necessary manpower.nnReview technicians work orders and identifies opportunities to quote additional repairs or new equipment, address warranty issues, and make sure all material is accounted for.nnAccurately reviews of all previous day field visits and send updates to customers, account managers, and service manager as needed.nnContinuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly.nnEscalate critical and/or sensitive issues to the Superintendent with recommendation for resolution.nnComply with all Company operating policies, procedures, and safety programs as established.nnPerform additional assignments as required by the needs of the company or as directed by executives.