Description Kalahari Resorts Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
We are inviting you to apply for the
Guest Service Agent position. In this role, you will be responsible for assisting resort guests during their check-in, stay, check out while providing a beyond expectation resort experience to all guests.
We require that you have computer experience and a background, consisting of 1-2 years' front desk/guest service experience is preferred but not required.
If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry leading team.
Company Mission We promise to deliver products and services beyond expectations.
Recruiting Vision We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits Our team enjoys a comprehensive and attractive benefits plan:
- Above-industry average compensation
- Promotion from within
- Mental, Financial, Physical, Work/Life and Career wellness initiatives
- Educational opportunities
- Full and varied benefit package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off and holiday pay
- Discounts and resort perks
Kalahari Resorts Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includesForbesAmerica's Best Midsize Employers, Cond Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort inSmart Meeting's Smart Stars Awards,Parents' MagazineKids' Travel Award Winner and TripAdvisor's Travelers' Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).
Kalahari Resorts Conventions is an equal opportunity employer.