Job Description
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

1. Ensure at all times operating principles are being adhered to:
   1. Clean - Keep all areas clean and pristine.
   2. Safe - Follow all safety policies and procedures.
   3. Friendly - Get to know our guests and build genuine relationships with them.
   4. Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.

1. Display "Family Style Service" to deliver the best experience to our guests:
   1. Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family.
   2. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal.
   3. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation.

1. Provides superior guest service, positively affects interactions with guests, vendors and employees, and has the resiliency to deal with difficult guests or vendors in all types of business conditions and the ability to work effectively and courteously with fellow employees

1. Ensure areas that are being cleaned and have been cleaned are safe and secure for employees and guests

1. Manages processes and programs to effectively control and reduce loss time injuries

1. Completion of daily departmental shift reports

1. Knowledgeable of applicable use of supplies, equipment, and chemicals

1. Review staffing levels with Executive Housekeeper to maintain efficient shift coverage

1. Manages staff directly and indirectly by delegating duties, assigning responsibilities and monitoring breaks

1. Oversees and assures high standards of guest service by maintaining constant awareness for the entire property

1. Ensures that shift checklists are being completed

1. Develop staff; train staff in new policies and procedures; provide feedback on a regular basis

1. Reporting employee performance and issues to the Executive Housekeeper

1. Ensure accountability of staff in performance of assigned duties

1. Review housekeeping activities with Executive Housekeeper

1. Meet with departmental directors and managers as necessary

1. Knowledge and ability to work with team when necessary

1. Completes all company-required training within designated time frames

1. Performs other duties as assigned

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands:
•Physical Requirements:
o Standing/Walking
o Lifting (overhead, arm's length up to 20 lbs., up to 100 lbs. with assistance)
o Bending
o Pushing/Pulling (up to 50 lbs.)
o Climbing (up to 6' on a ladder)

• Casino environment may be outdoors, wet areas and temperatures that may vary.

Mental Demands:

• Must have the ability to maintain strict confidentiality relative to financial data, casino policies and marketing plans
• Must have the ability to communicate effectively with guests, vendors and all levels of employees
• Accuracy in completing assigned duties in a timely manner
• Always maintain a pleasant, friendly, and welcoming attitude
• Able to work varied hours which include nights, weekends and holidays
• Have the ability to perform assigned duties under frequent time pressure in an interruptive or confined environment

Work Environment:

• Must have the ability to work in a casino environment exposed to smoke, bright lights and noise.
• Must have the ability to work in stairwells, elevators and on escalators.

MINIMUM QUALIFICATIONS
Education:

• High School diploma or GED equivalent preferred

Training/Experience:

• One to three years of housekeeping, cleaning public buildings and/or facilities experience preferred
• Excellent public relations/customer service experience

Job Knowledge:

• Able to effectively operate a vacuum cleaner, carpet extractor, walk behind scrubber, wet/dry vacuum, ladder, and a back-pack vacuum
• Able to safely use chemicals for cleaning and personal protective equipment
• Follows instructions and understands visual aids
• Ability to use hand tools and ladders
• Knowledge of safety guidelines, answer all calls promptly and maintain politeness; always pay attention to the needs of guests.
• Must have the ability to solve complex problems
• Oral and written communication skills
• Ability to lead and train employees

Other:

• Must be able to receive and maintain all required certification
• Must complete all required company training