PrideStaff has a great opportunity for a Customer Service Representative in Carlsbad, CA Position: Customer Service Representative
Pay Rate: $21.00/hr
Hours: Monday through Friday
Location: Carlsbad, Ca
Customer Service Representative Responsibilities: - Provide a delightful customer service experience through outstanding phone and electronic communication interactions with customers.
- Receive, record, and accurately enter orders received via email or from Shopify into an ERP system (Plex).
- Utilize product training knowledge to offer appropriate solutions, troubleshoot, and answer customer questions.
- Increase revenue through suggestive solutions and soft-selling of products and accessories relevant to the caller's needs.
- Document all warranty registrations, leads, and new accounts in the CRM (Customer Relations Module), cross-reference previously received leads, and convert them into sales.
- Handle customer service issues and comments through appropriate management channels and levels to bring quick resolution.
Customer Service Representative Skills: - Minimum 1 year experience in Customer Service
- Ability to multitask
- Positive upbeat demeanor
- Proficient computer knowledge
Benefits of working with PrideStaff: ? Medical, Rx, and Wellness Benefits
? Dental and Vision Plan Options
? Short-term Disability
? 401(k) Retirement Plan
? Holiday Pay
Interested in this Customer Service Representative position? Give us a call at (760) 438-0161. Join Us. PrideStaff Company Overview PrideStaff is dedicated to helping you succeed! Our team of consultants provides valuable employment market insights and resources to support you on your career journey. We have assisted tens of thousands of individuals in finding exceptional career growth opportunities over the years. At PrideStaff, we prioritize building relationships and advocating for you with our network of employers nationwide. Our recruiters are committed to guiding you with career tools and resources.
Compensation / Pay Rate (Up to): $21.00 - $21.00 Per Hour