POSITION: Event StaffnnDEPARTMENT: OperationsnnREPORTS TO: Event & Security ManagernnFLSA STATUS: Non-ExemptnnSummarynnSMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for Guest Relations Staff at the ASM Global Stockton Complex. Responsible for greeting and seating guests, verifies tickets, and assists the public by providing general information. Directing groups of people in genuinely, friendly and professional manner by performing the following duties:nnEssential Duties and ResponsibilitiesnnVerifies ticket location, event dates and times.nnSeats guests in proper location.nnResolves any seating problems.nnProvides emergency/accident assistance, when needed.nnProvides primary face-to-face contact with guests.nnHelps to resolve ticketing or seating problems or complaints that occur.nnActs as an Usher, Tour Guide, Ticket Taker, Concierge, or in any other related area when assigned.nnMaintains a professional image and generate positive public relations.nnStands or sits alertly at established points of entry at all times and actively assists guests.nnMaintains flow of foot traffic and directs guests to seating locations, restrooms, concession stands and etc.nnInsures all items found on the premises are turned in to a Guest Relations Office as soon as possible.nnMaintains proper care of uniform and any equipment or supplies issued. Returns equipment and unused supplies at the end of his/her shift.nnAssists and supports the work of other Guest Relations Staff, as needed.nnOther duties may be assigned.nnSupervisory ResponsibilitiesnnThere are no supervisory responsibilities for this position.nnQualificationsnnTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nnEducation and/or ExperiencennMust have High School Diploma or G.E.D.nnSkills and AbilitiesnnStrong customer/guest services skills; Knowledge of ticketing/seating procedures; Must possess good written and verbal communication skills; Must be available to work variable hours, including nights and weekends; Ability to work independently with little supervision. Ability to handle difficult, sometimes emotional, situations with the public and guests in a calm and professional manner.nnComputer SkillsnnNo Computer Skills are required for this position.nnPhysical DemandsnnThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nnWhile performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Also, the employee is regularly required to stand, climb stairs, walk and talk or hear. The employee is occasionally required to use hands to finger, or feel; reach with hands or arms; and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 10 pounds.nnCompensation: $16.25 per hournnNotennThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.nnTo ApplynnApplicants that need reasonable accommodations to complete the application process may contact 209-373-1400.nnASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.