Business Analyst

NYC

Role Overview:

Our clients’ team has embarked on an exciting journey to transform the end-to-end purchase experience, encompassing all products, including life insurance, annuities, long-term care insurance, disability insurance, business solutions and wealth management. A key strategic initiative within the team’s portfolio is the development of a Universal Purchase Experience, which will leverage data, simplified questions, intuitive design principles, and transparency to deliver a differentiating experience at the time of new-business intake and enable holistic advice and guidance via multi-product sales.

In this pivotal role, you will collaborate closely with cross-functional teams, including IT, Product Owners, Underwriting and external implementation partners, to ensure successful delivery of this key project. They are seeking a highly analytical and detail-oriented Business Analyst with deep expertise in life insurance products and operations, capable of effectively gathering, assessing, and documenting complex business requirements. Experience in system integration, process optimization, and driving seamless project execution is critical to the success of this initiative.

As a key contributor to their innovation roadmap, the Business Analyst will play an instrumental role in delivering this high-impact, multi-million-dollar project. They are looking for a highly organized problem solver with an ability to work collaboratively with cross-functional teams to deliver complex, large-scale solutions. The ideal candidate will have at least three years of business analysis or equivalent experience, with strong expertise in software implementation within a fast-paced, matrixed organization. If you succeed in a dynamic environment and are ready to take on a ambitious and rewarding role, we encourage you to apply.

What You'll Do:

• Collaborate with stakeholders to elicit, define, and document business requirement
• Write clear and concise requirements ensuring that requirement statements are complete, consistent, concise, feasible, unambiguous, traceable, and verifiable
• Develop user stories, use cases, and process flow diagrams to communicate requirements effectively
• Ensure requirements are fully understood by configuration, development, integration and testing teams to efficiently implement new features and enhancements
• Support architects, designers and technical leads to design best practice solutions that satisfy business requirements
• Requires understanding of data flow, system dependencies and interactions
• Verify that the solution meets the business, compliance, and technical requirements
• Assist the business and technology teams to ensure key deliverables are met in an accurate timely manner
• Assist Product Owners to define acceptance criteria for key features of new technology
• Partner with QA/UAT to design optimal test coverage based on acceptance criteria, business impact of defects, and technical risk for defects
• Build trusted relationships between product owners and various solution delivery teams. Requires working across multiple NYL teams and vendors to ensure business functionality is understood and properly prioritized
• Partner with web design agencies (including designers, art directors, and project managers) to ensure alignment of business requirements with digital design execution
• Collaborate with UX/UI engineers to validate and ensure seamless implementation of design specifications, annotations, and interactive elements
• Conduct detailed testing across multiple breakpoints and devices, identify defects, and work with development teams to prioritize and resolve issues
• Interpret Figma design files, including annotations and prototypes, and translate them into well-defined epics, user stories, and acceptance criteria

What You'll Brin g:

• 3-4 years of experience
• 3+ years of software implementation and business analysis, product management or consulting experiences
• Prior experience working in the Life Insurance Industry is a plus
• Demonstrated ability to identify, define and understand a problem, have knowledge of root cause analysis, and research effective solutions for the customer
• Strong analytical, written, verbal and communication skills with the demonstrated ability to work with all levels within the organization
• Must be very organized and have excellent follow up skills
• Must be team oriented in interacting with a diverse group
• A proactive self-starter with the ability to work independently with minimal supervision
• Strong attention to accuracy and detail
• Handles multiple contesting priorities in a fast-paced, deadline-driven environment
• Agile experience and experience with agile development tools such as JIRA
• Proven experience working with web design teams and translating business requirements into digital product features and user stories
• Strong familiarity with Figma, including the ability to read and interpret design files, annotations, and prototypes, and convert them into structured requirements
• Good understanding of Design Systems, including reusable components, style guides, and templated design
• Understanding of responsive design principles and testing against multiple breakpoints to ensure a consistent experience across devices (desktop, tablet, mobile)