Key Competencies and Skills:

Customer Service Excellence:

• Ability to serve as the primary liaison for customers, ensuring high satisfaction through timely and accurate responses.
• Strong communication skills to manage inquiries, clarify requirements, and resolve conflicts.

Contract Administration Expertise:

• Proficiency in reviewing RFQs and RFPs and preparing commercial proposals.
• Experience in monitoring and summarizing contract obligations and ensuring compliance.

Cross-Functional Collaboration:

• Coordination with internal departments (Sales, Quality, Manufacturing, etc.) for seamless execution of contract terms.
• Involvement in weekly reviews and performance tracking to maintain operational alignment.

Analytical and Organizational Skills:

• Ability to monitor performance metrics, analyze data, and provide summaries to stakeholders.
• Experience with backlog and forecast management for accuracy and performance tracking.

Technical and Administrative Efficiency:

• Proficient in navigating customer portals, managing documentation, and maintaining records.
• Knowledge of resolving credit and billing issues, indicating financial acumen.

Attention to Detail and Work Ethic:

• Strong detail orientation to ensure compliance and avoid contractual oversights.
• Ability to work independently, demonstrating accountability and reliability.

Position Nature:

• On-Site Requirement: A traditional 5-day on-site work schedule requires candidates to be present at the physical office or facility, promoting real-time collaboration and engagement.
• Autonomy: Emphasizes independent work capabilities with minimal supervision, suitable for self-motivated professionals.

I

deal Candidate:

The role is tailored for individuals with a background in customer service, contract administration, or sales support, particularly in industries like manufacturing, engineering, or quality-focused environments. Experience with domestic and international customer management is highly beneficial.