TITLE: Director of Operations

DEPARTMENT: Corporate

REPORTS TO: VP Operations

STATUS: Exempt

REVISION DATE: July 18, 2024

ABOUT US: Coit Cleaning and Restoration is a premier provider of residential and commercial cleaning and restoration services. Our company owned and franchise locations service customers throughout the US and Canada. We are committed to enhancing the lives of our customers by improving their environment. Our team prides itself on delivering innovative solutions and top-notch service tailored to the residential and commercial property sector.

POSITION SUMMARY:

The Director of Operations will oversee all aspects of the company's Core cleaning operations, ensuring efficient and effective service delivery. This role requires a strategic thinker with strong leadership skills and a deep understanding of the cleaning industry. The Director of Operations will be responsible for managing day-to-day operations, optimizing processes, and leading a team of professionals to achieve company goals. The ideal candidate for the position is responsible for the development and oversight of procedures, systems, and performance of Core Services at our company owned and franchise locations.

ESSENTIAL FUNCTIONS:

Operational Support:

• Under the direction of the VP of Operations, develops and implements processes and procedures for the delivery of our services.
• Identifies and coordinates operational resources for the needs of divisions and franchises.
• Completes in-person and virtual operational consultative site visits to divisions and develops goals to achieve improvement and growth.
• Develops, implements, coordinates and/or conducts appropriate training programs for company owned locations and franchises.
• Establishes and implements a standard of appearance and operation for our employees, vehicles, and facilities.
• Resolves escalated conflicts/concerns between divisions and corporate office.
• Helps oversee operations of company-owned divisions to ensure maximum operational effectiveness, customer satisfaction, and employee safety.

• Keeps VP Operations fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.

• Maintains a favorable working relationship with all other company employees and franchisees
• Recommends and implements strategic changes in organizational processes and facility operations as needed.

• Prepares reports, records and documentation as required or assigned and keeps management informed of current project status.
• Estimates, monitors, and controls costs related to areas of responsibility.
• Responsible for growing revenue streams and controlling expenses for company owned locations.

General

• Keeps current with new products, company programs and services
• Develops and maintains excellent relationships, strong rapport and communication with all division managers, franchise ownership and staff, as well as with all levels of the corporate office.
• Professionally represent COIT to the general public, customers, and key vendors on an as-needed basis. This includes wearing appropriate business attire and COIT identification badge
• Meets corporate standards for attendance and timeliness
• Assists with training of new or existing personnel
• Maintains an acceptable driving record

OTHER DUTIES:

• All other duties as assigned.

REQUIREMENTS:

• High level of proficiency with Microsoft Office Suite and ability to create letters, documents and spreadsheets is an absolute requirement of this position.
• Requires ability to develop and implement strategic plans and direction.
• Proven Operational experience, preferably within the industry
• Ability to assess operational, program, staffing and fiscal needs
• Ability to work independently
• Excellent public relations skills
• Outstanding written and verbal communication skills
• Excellent public speaking skills and a demonstrated ability to make successful presentations to variety of audiences
• Strong analytical skills
• Ability to obtain documents necessary to travel within the United States and Canada
• Ability to successfully resolve conflicts
• Requires the ability to travel 25 to 50% of the month to franchises and divisions within the United States and Canada
• Proven sales and negotiation skills
• College degree or related work experience
• Acceptable driving record

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is moderately physical. There is extensive walking, standing, stooping, and bending. Traveling to each location requires the safe operation of a vehicle. Ability to work with computer keyboard, monitor and mouse for extended periods of time. Ability to lift and carry up to 40 pounds.

Note: This position description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor