Description

Manager of Training and Quality Assurance-Exact Billing Solutions

Lauderdale Lakes, FL

About Exact Billing Solutions

Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.

Leadership Opportunity

If you're an experienced training/QA leader looking for a position where you can design a training program and run it the way you've always thought it should be run, we've got an exciting opportunity for you. EBS is unlike any other medical billing company. We've got the talent and experience to help our clients in ways they couldn't imagine before.

The Manager of Training and Quality Assurance is responsible for leading the development and execution of training programs and quality assurance initiatives across the organization. This role involves developing training materials, conducting training sessions, and implementing quality assurance processes to enhance team performance and customer satisfaction.

What You'll Do

• Develop and implement comprehensive training programs for new and existing employees.
• Conduct regular training sessions and workshops to enhance team skills and knowledge.
• Collaborate with department heads to identify training needs and quality improvement opportunities.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
• Establish and maintain quality assurance standards and procedures.
• Conduct audits and assessments to ensure compliance with quality standards.
• Analyze data and feedback to identify areas for improvement and implement corrective actions.
• Lead and mentor a team of trainers and quality assurance specialists.
• Prepare and present reports on training and quality assurance activities to senior management.

Requirements

Education/Experience and Other Requirements

• Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
• Proven experience in training and quality assurance, preferably in a managerial role.
• Familiarity with quality assurance standards and methodologies.
• Proficient in using training software and tools.
• Ability to maintain clean background/drug screenings

Expertise Needed

• Excellent communication and presentation abilities.
• Analytical mindset with a focus on continuous improvement.
• Excellent managerial and financial skills.
• High degree of organization with strict adherence to deadlines and a sense of urgency.
• Ability to manage high-stress situations and ensure healthy relationships with clients.
• Capability to comfortably handle issues and problem accounts.