BASIC SCOPE/PURPOSE

Summary: Staci Americas is a dynamic and rapidly growing 3PL/E-commerce company that offers a wide range of services to our customers globally. We are looking for a highly skilled and strategic Regional Director of Operations to join our team. The Regional Director of Operations will be responsible for overseeing the operational activities within a specific geographic region, ensuring that all operational processes are running smoothly and efficiently. This role will play a critical role in driving operational excellence and achieving business objectives while managing a team of General Managers.

PRINCIPAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS

• Clearly communicate vision, strategy, and expectations to the team
• Identify and implement process improvements to enhance financial performance
• Design, strategize and set goals for revenue growth
• Lead and manage a team of General Managers to ensure operational goals are met
• Monitor key performance indicators (KPIs) and implement improvements as needed
• Collaborate with cross-functional teams to optimize operational processes and enhance customer experience
• Serve as a liaison between the regional teams and senior leadership
• Collaborate with the Vice President of Operations to align regional strategies with overall company goals
• Conduct regular site visits and audits to ensure operational standards are being met
• Lead continuous improvement initiatives to streamline operations and increase productivity
• Identify areas for process improvement and implement solutions to enhance operational performance
• Meet with clients as required to address operational needs and build relationships
• Oversee the completion of day-to-day operational tasks within Service Level Agreements (SLA)

JOB REQUIREMENTS:

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management or related field
• 8+ years of experience in operations management within the logistics industry
• Proven track record of successfully managing multiple locations or regions
• Strong leadership and decision-making skills
• Ability to analyze data and make data-driven decisions
• Excellent communication and interpersonal abilities
• Experience with budgeting, forecasting, and cost control
• Business process and functions (Finance, HR, Procurement, Operations etc.)

Work Environment:

Warehouse: While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate to noisy.

Travel: 50% of travel is required. Travel increases during peak season, start-ups, audits, training, support etc.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit.
• Able to lift 25-50 pounds

EEO Policy: Staci Americas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.