Customer Service Representative 

A highly successful Missoula HVAC company of 35 years is looking for a career-minded Customer Service Representative to join their team. This locally owned and operated family business is committed to outstanding customer service and offers an excellent opportunity to join a great group of HVAC professionals. 

Essential Job Duties: 

• Answer and direct incoming calls providing excellent customer service. 
• Schedule Service and Maintenance appointments. 
• Check for voicemails from customers. 
• Check email - Bookable calls (online submissions / direct messages from customers or vendors)
• Process Vendor Bills, Returns, Customer Invoices, and payments. 
• Check mail, scan, and file documents promptly. 
• Manage Customer Collections. 
• Maintain vehicle maintenance log. 

Why you want this position:

• Starting wage: $17/hour DOE
• Hours: 8:00 a.m. – 4:30 p.m. (30-minute unpaid lunch)
• Fast paced and family friendly
• Health and Life Insurance, 401(k)
• Paid holidays and PTO

• Experience in the HVAC industry or mechanical knowledge/construction is helpful but not required. 
• Maintain a friendly phone demeanor even when dealing with upset customers. 
• Familiar with Microsoft Office Suite (Excel, Word, and Outlook Calendars.)
• Be quick-thinking and organized.
• Professional communication and time management skills.

Get in touch! Email jared@lcstaffing.com for more information!

Job #40519