Immediate need for a talented Training Specialist (Junior). This is a 24+months contract opportunity with long-term potential and is located in Philadelphia, PA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-53120

Pay Range: $37 - $39/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Assisting in the development of training materials, including manuals, presentations, and videos.
• Coordinating training sessions and scheduling training events.
• Assisting in the delivery of training programs, either in-person or through virtual platforms.
• Evaluating training effectiveness and collecting feedback from participants.
• Updating and maintaining training records and documentation.
• Assisting in the development and implementation of training strategies and initiatives.
• Providing administrative support for training programs, such as coordinating logistics and managing training materials.
• Assisting in the development of e-learning courses and online training modules.
• Collaborating with subject matter experts and other stakeholders to ensure training content is accurate and up to date.
• Keeping abreast of trends and best practices in training and development.

Key Requirements and Technology Experience:

• Key skills; Excel
• Data Analysis
• CSR Training
• Bachelor's degree in business or 3 years of experience in Call Center/Customer Service or Quality Assurance.
• Proficiency in Microsoft Office Suite (Word, Excel, & PowerPoint)
• Strong oral and written communication skills
• Excellent organizational and interpersonal skills
• Facilitation of meetings and group discussions
• Skilled in delivering formal presentations
• Ability to communicate technical information clearly
• Effective at mentoring and skill development
• Proficiency in statistical analysis and mathematical calculations
• Commitment to maintaining confidentiality
• Application of solid knowledge in Methods & Procedures.

Our client is a leading Public Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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