Job Title:- Client Support - Associate

Location:- Salem, MO

1st Shift : 8a-5p CT x 3 days 11a-8p CT x 2 days (Hybrid - Mix of onsite and remote)

M-F with occasional weekends and holidays.

Job Description:

• Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Role Responsibilities:

• Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.

Requirements:

• 1 - 3 years of related work experience, or an equivalent combination of education and experience.
• 1 - 3 years of customer service experience.
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.

Preferences:

• 1 - 3 years technical experience a plus.
• Previous experience troubleshooting desktop, printer and notebook issues.
• Very strong user and support of MSOffice.