Bilingual HR Operations Assistant (English/Spanish)

Dallas, TX

Start Date: January 2025

Hours: Monday – Friday, 8:00am to 5:00pm (in-office)

Compensation: $21.19 per hour + monthly bonus of $333

• Yearly merit increases, profit sharing bonus
• 3k salary increase after 2 years of tenure
• Medical, dental, vision, HSA, 401k, Parental/Family leave
• 20 days PTO and paid holidays, employee discount program

Job Summary

The HR/Operations Assistant is responsible for ensuring our contract employees and clients receive the highest level of service and support. They lead the charge from the time a job offer is accepted through the day a contractor starts their new role.

Key Responsibilities

Contractor Onboarding

• Provide world class customer service in every interaction to ensure a quality candidate experience
• Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
• Document all candidate/contractor touchpoints and communicate updates in a timely manner
• Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
• Attend office meetings to help communicate onboarding statuses as needed
• Enter and manage background, drug testing and medical screening process for contractors

Lifecycle Management

• Serve as contact for contractor questions, and facilitate communication amongst different departments to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
• Partner with corporate office to update contractor records for address updates, direct deposit changes, etc.

Operational Support Activities

• Provide outstanding front office customer service (telephone and reception area)
• Partner with talent acquisition to manage internal onboarding for all internal hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
• Asset distribution and collection for new internal hires and terminations
• Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

• Excellent written/oral communication and interpersonal skills
• Ability to tackle complex issues and develop innovative, practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks
• Excellent time management and focus on deadlines and goals
• Effectively build relationships with all internal partners

Qualifications

• Must be bilingual in Spanish/English
• 2 + years’ experience in a customer service-related position
• Associates degree or two years of applicable experience in customer service
• BA/BS degree in Human Resources, Business, and Accounting preferred