Principal Customer Solutions Manager (CSM), Strategic AccountsOverview We are seeking a Principal Customer Solutions Manager (CSM) to join our Strategic Accounts organization, where you will work with one of the largest and most complex technology companies in the world, enabling their multi-year journey to the cloud. In this highly visible position, the CSM acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.Key Responsibilities Act as a thought leader that ensures all AWS teams are working together effectively to deliver transformational outcomes for the customer.Partner with customer leaders and their respective engineering teams to help strategize and manage their cloud journey.Advocate internally at AWS on behalf of customers.Take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams.Establish a deep understanding of your customer’s business vision, culture, and processes, and evangelize AWS services to influence customers to adopt the right solution.Leverage delivery experience with large scale transformations to help shepherd customers through their stages of AWS adoption.Serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.Leverage communication, program management, technical, operations, and transformation acumen to earn trust with customers, understand their strategic goals, translate them into executable plans, and deliver successful customer outcomes on AWS services.Define key milestones, remove blockers, and implement processes to accelerate workload migrations.Define a training strategy to upskill technical and non-technical roles across the customer’s organization to ensure effective adoption of AWS.Implement governance structures to effectively govern both our partnership with the customer and the customer’s adoption of AWS.Qualifications 15+ years of experience leading complex, large technology initiatives, including 10+ years of customer-facing experience delivering transformations for large enterprises.5+ years of experience working with current technologies (especially cloud).Bachelor's degree or equivalent practical experience.Benefits Work/Life Balance: We value work-life harmony.The base pay for this position ranges from $148,100/year in our lowest geographic market up to $256,000/year in our highest geographic market.Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.#J-18808-Ljbffr