Role: Senior Core Operations Engineer

Location: Plano, TX

In this role, what you will be doing

The Senior Core Ops Engineer will maintain the resiliency and operational aspects. Will analyze service and system issues, determine root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies and increase service up-time leading to an overall excellent customer experience.

In this role, you will:

Provide technical troubleshooting expertise in resolving the incidents escalated to your organization

Be the subject matter expert for Messaging (both SMS and MMS) and Voicemail solutions. Mavenir product expertize is preferred. Additionally 911, LI (Calea), Nokia SDL, Oracle Packet Core is a plus

Handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA.

Lead troubleshooting bridges with internal & vendor teams as needed.

Engage and escalate issues with Core Tier III / Engineering team when critical, time sensitive support and resolution is needed.

Work with technical teams to document troubleshooting steps and methods to improve processes.

Provide lead support with Market Teams to troubleshoot/resolve complex issues

Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed.

Develop key metrics for performance monitoring and service assurance.

Closely working with the vendors for Incident resolution and RCA

Knowledge of SA Core, Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.

Work on the 5G Standalone Core Network functions (NRF, BSF, NSSF, SEPP, NEF, SCP & PCF) , IMS & Messaging domains.

Engage with the engineering teams from Client & vendors in helping triage & debug complex network activities

Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network.

Engage and escalate issues with the Tier II & III team when critical/time-sensitive support and resolution are needed.

Other duties as assigned

This position may provide on-call support on a rotational basis.

Skills, Experience & Requirements:

Bachelor’s Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering

5 to 10 years of experience working within the Wireless industry on either the carrier or vendor side of the house.

Expertise in Mavenir SMSC, MMSC product solutions

Strong knowledge of one or more Core Network solutions for 911, LI (Calea), Nokia SDL, Oracle nodes (NRF, PCF, BSF).

Knowledge of Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.

Cloud-native experience in AWS environment preferred.

Curious-minded, striving for continuous learning and innovation

Outstanding verbal and written communication skills

Strong knowledge of Core Network solutions for 4G/5G (SA).

Nokia, Mavenir and Oracle experience should be an advantage.

Ability to analyze a high volume of technical data and work in a fast-paced environment.

Strong problem solving, analytical, and time management skills.