About the Company:

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are looking for an Application Support Analyst specialised with Loan IQ for one of our clients, an investment bank set in Montreal

Role Overview :

The department provides IT solutions to the business line for structured finance, trade finance and securitization activities, covering financing products such as loans, letter of credits, discount loans, guarantee, banker acceptances, and commercial papers.

The department is responsible for the daily operation of core vendor systems as well as in-house applications and downstream interfaces to money transfer, general ledger, money market funding, risk and compliance systems. The department works closely with other departments including Operations, Finance, Risk, Compliance, the Front Office, and other IT and infrastructure teams.

Key applications include LoanIQ and allTRA, plus other vendor or internally developed applications.

Key responsibilities:

The responsibilities of this role include, but are not limited to :

• Review and provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front, Middle and Back Office.
• Respond to end users within timeframe dictated by the severity of the problem, document, and track (case histories, issues, and action steps).
• Ensure timely reporting of production status to client and IT management.
• Partner with support teams (NY/Bangalore/Paris) on release management.
• Manage the Client Relationship with the end user community in an effective manner.
• Communicate with users regarding application outages and upcoming events such as a release, a project, etc.
• Understand the regulatory environment and constraints.
• Ensure disaster recovery plans are documented and tested at least two times per year.

Required Qualifications and Skills:

Must Have:

• Minimum of 5 years of experience in a similar role
• Experience in SQL
• Experience using Loan IQ
• Ability to troubleshoot complex technical and functional issues
• Excellent communication skills

Nice to have :

• ITIL certification.
• Track record of delivering continual improvements and automations.
• Knowledge of structured finance domain.

Education :

Bachelor's Degree in computer science, engineering, or equivalent job experience

LANGUAGE:

English : mandatory

French : is a plus