This position is responsible for the effective operation of the main mail distribution centers for head office and main locations located across Canada.

Key Responsibilities:

• Receive, open (where applicable), sort, and deliver incoming mail and couriers to various business units. Prepare, sort, and dispatch outgoing mail and couriers.
• Handle the final processing of troubleshooting mail, requiring advanced knowledge and skills, along with the processing of inbound bulk mail, statistics, and daily workflow.
• Manage print jobs, including receiving work through emails, filling envelopes, and operating the mail machine.
• Sort and perform quality checks on advisor mail correspondence, including identifying and processing mail related to branch lookups.
• Handle shipping and receiving tasks, including sorting branch bags, lifting up to 50lbs, and sending notification emails. Pickup and deliver packages from different business units.
• Process couriers using UPS and QA courier services. Assist customers both at the window and via phone, Microsoft Teams, and email to ensure their needs are met.
• Use Microsoft Office and records management systems to process mail and requests from various business units, ensuring smooth operations for customers.

Candidate Requirements/Must-Have Skills:

1. Excellent verbal and written communication skills, with the ability to communicate clearly and effectively with both customers and team members.
2. Previous experience in administrative roles, courier services, or customer service, with experience in scanning documents.
3. Ability to meet the physical demands of the role, including the capacity to lift up to 50lbs.
4. Proficient in Microsoft Office, particularly Outlook and Excel

Nice-to-Have Skills:

• Strong customer service abilities, including effective communication, empathy, problem-solving, patience, and a positive attitude to ensure high levels of customer satisfaction.