Job description

Handle customer contact from any contact point including phone, chat, online registration, emails, or call back requests and other channels that may be assigned

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Actively offer our premium courses and services when appropriate

Maintain customer information for potential customers in our database for follow up

Update other customer information into system when required

Other job responsibilities assigned by the management.

Job Type: Full-time

Experience:

customer service: 1 year (Preferred)