Gulf Pacific is a leading player in the upstream rice ingredients sector, specializing in the processing and merchandising of both conventional and organic rice, spices, and dry edible beans across the U.S. Headquartered in Houston, Texas, with two facilities in Texas and Arkansas, the company boasts over 30 years of industry experience. In 2023, Gulf Pacific achieved approximately $325 million in gross revenues, underscoring its dynamic growth and commitment to excellence in its product offerings.

Job Summary:

We are seeking a Bilingual Sales Support Coordinator to join our dynamic team at a leading company specializing in the milling and packaging of high-quality flour, rice, dry edible beans, and spice mixes. As a key member of the team, you will provide essential administrative and operational support to our sales team. The role involves a variety of tasks, including customer set-up, insurance coverage management, and handling product samples. Fluency in both English and Spanish is required to effectively communicate with our diverse customer base and support our growth in multiple markets.

Key Responsibilities :

Customer Set-Up:

• Assist in the creation and maintenance of customer accounts in the company’s system.
• Ensure that all customer data, including business details and product preferences, is accurate and up to date.
• Work cross-functionally with the sales, logistics, and finance teams to ensure a seamless customer onboarding process for those purchasing flour, rice, dry beans, and spice mixes.

Coverage of Insurance:

• Ensure that all customer accounts are compliant with the company’s insurance policies, particularly related to our food products.
• Review insurance coverage and documentation, and update records as required.
• Collaborate with the insurance department to resolve any discrepancies or issues.

Samples Management:

• Coordinate the timely distribution of product samples, including flour, rice, dry beans, and spice mixes, to potential and existing customers.
• Maintain an accurate inventory of sample stock and track sample requests and shipments.
• Ensure that samples are distributed effectively in alignment with the sales team's strategy and customer needs.

General Sales Support:

• Provide administrative support to the sales team, including preparing reports, handling inquiries, and maintaining documentation.
• Track customer orders and ensure timely product delivery, particularly for bulk and packaged orders.
• Collaborate with internal teams such as logistics, customer service, and finance to ensure smooth workflow and customer satisfaction.

Bilingual Communication:

• Provide bilingual (English/Spanish) customer support, addressing inquiries, processing orders, and resolving issues for both English and Spanish-speaking customers.
• Translate internal and external communications as needed, ensuring all documents and correspondence are accurately understood by Spanish-speaking customers.
• Serve as a bridge between our English and Spanish-speaking clientele, maintaining clear communication to ensure the highest level of customer satisfaction.

Skills and Qualifications:

• Bilingual in English and Spanish (required).
• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Experience in handling customer accounts and ensuring accuracy in order processing.
• Understanding of insurance requirements and policies, particularly within the food industry.
• Ability to work cross-functionally with sales, logistics, finance, and customer service teams.
• Strong communication skills, both written and verbal, in English and Spanish.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Prior experience in sales support, customer service, or administrative role is preferred.

Education & Experience:

• Bachelor’s degree in business, Sales, or related field.
• Minimum 2 years of experience in a sales support or similar administrative role.
• Bilingual proficiency in English and Spanish is a must.