Qualifications

• CES/CCAI, Dialogflow CX, Agent Assist, Insights, virtual agent built, CCaaS, CCAIP, Agant desktop, Webhooks
• Lead the deployment of a Contact Center as a Service (CCaaS) solution using Google's CCaaS platform.
• Customize the configuration of the CCaaS platform to meet the specific needs of the organization.
• Integrate the CCaaS solution with other systems, such as CRM and telephony platforms.
• Continuously monitor CCaaS performance and implement necessary adjustments for optimal efficiency.