Overview:
Secretary II - Bettendorf, IA
Full-time, 8a-4:30p
Coordinates, conducts and performs administrative duties associated with the Wound Center. This includes patient reception, maintenance of patient record, and coordinating patient appointments and follow-up communications. Additionally, this position will be responsible for entering and monitoring data in to a database associated with patient care management and follow-up. This positon also assists in proper pre-certification/authorization and pre-approval for testing as needed. Interacts in a customer-focused and compassionate manner to ensure patient needs are met. This position is under the direction of the Manager of Wound Center.
Why UnityPoint Health?
- Commitment to our Team For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
- Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in.
- Diversity, Equity and Inclusion Commitment Were committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
Administrative Support
- Takes verbal and written referrals for new patient
- Keeps accurate, up-to-date database of information associated with the wound center in order to track on-going care management and identified metrics
- Enter results into EPIC
- Scans and copies records, mails appropriate information to patients and physicians.
- Assists in performing pre-certification/authorization and pre-approval for testing as needed
- Assists all members of the Wound Center and UnityPoint health care team.
Communication
- Answers incoming telephone calls and coordinates and schedules appointments with patients
- Confirms scheduled appointments.
- Projects positive, flexible attitude and communications in order to meet patient's needs.
- Maintains positive communications with wound center providers, nurses, and referring providers.
Qualifications:
Education: High School degree
Experience: 1-2 years medical experience
Knowledge/Skills/Abilities:
- Written and oral communication skills
- Use of Microsoft Office products including Outlook, Excel and Word
- Strong computer skills including inputting data