Account Manager—Philadelphia, USA

About Hybrid:

Hybrid is a high growth full-service media and creative agency in the heart of Philadelphia. We create compelling media for higher education; using data, storytelling, and design expertise to influence highly relevant audiences. With the right messaging to the right people, we make change happen.

The Opportunity:

With continued growth in 2025, Hybrid is expanding the account management function to continue our outstanding levels of customer service.

The account manager role will manage the full cycle delivery of our paid media campaigns. This is a fast-paced role involving high levels of client communication, internal coordination of key staff (content, paid media, creative), and first-class organizational ability to manage multiple campaigns simultaneously.

Responsibilities:

• Support the Senior Account Manager and Account Director by coordinating advertising campaigns and directly managing relationships with your own group of clients
• Support clients through each stage of the account management process, from discovery calls to campaign launches through to progress checks and reports, leading up to contract renewals
• Establish strong relationships and take the lead on client meetings to run through the ongoing results of their campaigns
• Progress to ‘full cycle’ account management, running partnership review meetings with your clients, to retain business for the company
• Provide meaningful insights and benchmarking data to add value to client calls
• Regular account administration duties in line with our overarching framework, including launching campaign assets and ad campaigns
• Manage coordination with our digital, editorial and creative teams to deliver content and hit our KPIs for each campaign
• Liaise with stakeholders in the UK and Malaysia on global initiatives

Requirements:

• Proactive, positive attitude with the ability to use initiative
• Passionate about expanding, upselling, and growing relationships into key accounts
• Video call-based client service experience from a similar role
• Strong organizational and time management skills to deliver on multiple projects simultaneously
• Ability to handle multiple accounts whilst ensuring client satisfaction in a target-oriented environment
• Publisher or marketing agency experience working in a sales, client services, or account management role is preferable

Benefits:

• Work for a global market leader with new offices in the heart of Philadelphia
• Huge potential for progression in line with our ambitious growth plans
• Monthly contribution to your physical health or wellbeing costs (e.g. gym membership, art classes) and Headspace subscription
• Paid training for career accreditations
• Internal mobility options and established career paths
• Incentive schemes, financial advice and company pension contributions
• Generous PTO entitlement
• Comprehensive Health, Vision, Dental insurance
• 401k
• Charity fundraising challenges and volunteering days.

Please note we encourage you to apply for a role at Hybrid even if you don’t meet 100% of the bullet points! We believe in creating an environment where there is a diversity of talent.