Warranty Manager

job
  • Hub Group
Job Summary
Location
Mesquite ,TX 75181
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
10 Jan 2025
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Job Description
Job Description
ESSENTIAL JOB FUNCTIONS:
  • Warranty Claims Management:
    • Oversee the entire warranty claims process, ensuring timely and accurate resolution in accordance with company and industry standards.
    • Collaborate with dealers, authorized service provider, customers, and internal teams to address warranty-related issues effectively and efficiently.
    • Advocate for fair recovery and reimbursement from OEMs on behalf of the company on goodwill warranty assistance.
  • Policy Development and Compliance:
    • Develop and update warranty policies and procedures to align with industry standards, legal requirements, and management expectations.
    • Conduct regular audits and inspections to ensure compliance with warranty terms and conditions.
  • Data Analysis and Reporting:
    • Analyze warranty data to identify trends, root causes, and opportunities for process improvement.
    • Generate detailed reports on warranty performance, including claims data, costs, and trends, and present these findings to company leadership.
  • Internal and Dealer Support:
    • Act as the primary contact for warranty-related inquiries from internal M&R team, dealers, and authorized service providers.
    • Develop and implement a comprehensive warranty training program for internal staff.
  • Recall Notification and Management:
    • Manage the identification and resolution of product recalls in compliance with regulatory requirements.
  • Quality Control and Supplier Management:
    • Monitor and evaluate service providers and suppliers to ensure adherence to warranty standards.
  • MINIMUM QUALIFICATIONS:
  • Minimum 5 years of experience in warranty management, preferably in a relevant industry.
  • Demonstrated ability in managing complex warranty claims and negotiations.
  • Strong leadership skills with experience in team building and training.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Proficient in data analysis, reporting, and performance metrics.
  • Technical understanding of the industry's products and services.
  • High School Diploma or equivalent; higher education or certifications in a related field are advantageous.
  • Outstanding communication and interpersonal skills..
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