Customer Service Representative
PrideStaff Financial is looking for an experienced Customer Service Representative for a company in Tracy, CA! This company offers benefits including dental, medical, and disability benefit programs.
Apply to this position today or give us a call at
(209) 577-3663
This position ensures the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to customer inquiries or issues.
Job Responsibilities

• Enter customer orders received by email and phone into ERP system
• Answer high volume of incoming calls and emails in a timely manner
• Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
• Communicate effectively with customers related to order status and coordinate with production regarding backordered items
• Communicate with sales, finance and operation teams to ensure orders are fulfilled
• Develop and maintain product knowledge to support customer needs and provide solutions
• Utilize the use of SalesForce to manage customer issues
• Verify product load and quantities match purchase order
• Review and retrieve documentation for credit department as needed
• Issue credits for pallet/product returns when applicable
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Execute Daily and Business fundamentals
• Willing and able to cross-train on other aspects of the customer service process
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

• High school diploma or GED, or equivalent combination of education, training, and experience
• Proficient with Microsoft Office Suite (Outlook)
• Ability to multi-task, answer phones and enter orders
• Ability to read and comprehend simple instructions
• Detail-oriented, good organizational and problem-solving skills
• Manufacturing/industrial environment experience preferred
• While performing the duties of this job the employee will be required to sit and stand for extended periods of time frequently
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard

Compensation / Pay Rate (Up to): $20.00 - $24.00