Position Purpose

Assist management in achieving the stated branch goals in line with the company policy and established procedures including, but not limited to, increasing company profit. Co-ordinate the activities and ensure expeditious delivery of Export Air consignments in a timely manner to customers, as per customer orders and prescribed quality standards using discretion and independent judgment to increase the margin on each shipment.

Responsible for main tasks:

Increasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
• Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
• Discretion to engage vendors.
• Management of vendors.
• Negotiate rates with shipping vendors.
• Employee profit and loss on each shipment will be analyzed.
• Overall management of desk to maximize profit.

Coordinating Operations with Airfreight Exports

• Ensure support documentation is available and correct.
• Book freight with Airlines and consolidators and obtain freight rates.
• Arrange pick up on behalf of the client/agent as required.
• Registration of shipments.
• Accurate completion of airway bills.
• Operate customs exit systems ensuring relevant input data is recorded for obtaining E.C.N clearance.
• Reporting to customs when required.
• Ensure timely delivery to carrier’s consolidators and packing depots. Cost invoicing and collection of correct charges.
• Ensure compliance with all regulations prescribed by USA customs/IATA/TSA.

Client and Supplier Management

• Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• Regularly review reports in order to refine and improve services to the customer.
• Review quotes and records rates to clients and prospective clients.
• Manage allocated customers using established tools (e.g. activity reports) to achieve and exceed targets.
• Trace orders and ensure that information effecting arrival or dispatch is communicated to customers (internally and externally) or their agents.
• Keep informed of competitor activities and industry trends; attend industry related functions and seminars when required.
• Deploy information about all contact with customer and supplies to all parties.

Financial and Accounting Responsibilities

• Resolve Export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile.
• Process Air freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment. Provide any supporting documentation for overdue payments.
• Ensure the department (cost center) achieves it financial and quality objectives.

Required skills and qualification/ education/ studies :

• High school graduate: some college preferred
• Knowledge of related computer applications
• Familiar with basic freight forwarding procedures
• Two - three years of previous AE experience
• Exceptional customer services skills
• Attention to detail
• Excellent Time management and problem solving ability
• Able to meet deadlines
• Shows professionalism while remaining calm under pressure
• Customer focused Excellent Communication skills
• Team orientated
• Desire to learn Ocean Exports

Salary range $55,000-$75,000