Job Title - Network Operation Center Agent

Experience Required

1. Excellent experience in monitoring large and complex enterprise network.
2. Clear understanding of OSI layer.
3. Knowledge on LAN/WAN/WLAN/ Cisco unified call manager
4. Running different monitoring command on routers, switches, Cisco Unified communication manager and WLAN controllers in a production environment.
5. Familiar with different WAN technology like, MPLS, IPSec VPN, DMVPN, Dark fiber, SD-WAN, and understanding of Cisco IOS, ASR and ISR routers.
6. Monitoring Experience of Cisco Nexus (7000, 93000, 55xx and 2xxx) and Cisco 65xx, 45xx, 3xxx,29XX, Cisco IE-4010-4S24P series switches.
7. Monitoring experience of Cisco 8500 series, 5500 series Wireless Lan Controller
8. Monitoring experience of Cisco ASA, firepower and FortiGate firewall.
9. Monitoring experience of F5 BIG IP LTM, GTM, ASM, and vCMP setup in F5 Viprion
10. Monitoring experience of Cisco voice gateway and unified communication manager
11. Familiar with OSPF, EIGRP and BGP routing protocols; PIM multicast, TCP/IP, VLSM and ACLs.
12. Experience in operating different monitoring tool like Solarwinds, Telenium Spectra, Service now and Netcool.
13. Familiar with different network/fiber cables and fiber connector types.

• Clear understanding of microwave/fiber devices.
• Strong customer service focus

1. Manage and guide the team, interface with Customer and handle the Escalation management
2. Excellent communication skills. Must be able to clearly interact with customer, understand the requirements and communicate with the offshore team. Must be able to participate and represent the team in Change and Incident Management meetings.
3. Responsible for identification and assisting in mitigation of risks and vulnerabilities
4. Ability to work under pressure in a fast-paced environ.ment
5. Handle the Vendor Management

• Experience on incident handling and escalate to correct time if required.

1. ITIL V4 Framework
2. Good Technical Communication and documentation
3. Awareness of industry’s latest technology trends and applications
4. Ability to think strategically
5. Very strong client-facing and communication skills.