Our client is currently seeking a Customer Service Rep in Orange, CA for an ON-SITE opportunity!
Job Details:
- Type: Ongoing Contract (W2, Weekly Pay, Benefits/401K Offered)
- Hours: Monday-Friday, 8:30AM-5:30PM **ONSITE, IN OFFICE**
- Location: Orange, CA
- Compensation: Competitive and based on experience
- Expected Start Date: February 3, 2025
Job Description:
- The Customer Service Representative (CSR) will be the first line of contact for members and providers.
- The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County.
- The incumbent will provide information regarding eligibility, enrollment, benefits and services to eligible members and providers.
- Member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards.
- Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction.
- Serves as a resource for other team members.
- Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Qualifications/Requirements:
- High School diploma or equivalent
- 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
- Typing speed of 35 words per minute (WPM) required.
- Preferred; 6 months of Medi-Cal/Medicaid or health services experience.
If you are qualified and interested please send your most updated resume to , as well as the best time and number to get in touch with you about this position.