JOB DESCRIPTION
As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
•Handling patients, referral sources, and administrative department inquires
•Communicating with insurance companies and/or prior authorization requests
•Entering patient information into a customer information system
•Ensuring customer satisfaction and assisting them with issues/concerns related to their health
•Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
•Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
•Becoming educated in qualifications of multiple insurances to ensure clean order intake
Job Requirements
High School Diploma or GED, some college, preferred