Who we are

Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.

More than contact center expert consulting, Inoria is about enriching the customer experience.

Why we need you

The main objective of this role is to develop the market as well as plan and implement sales strategies for new and existing customers. The Senior Account Executive analyzes customer needs, plans and coordinates the development of sales and customer loyalty programs and activities, recognizes business opportunities, strategically manages all assigned accounts and develops new opportunities within their assigned target market or accounts.

Principal tasks and responsibilities include

• Solicit new business within assigned accounts or territory to grow customer base (through prospecting) in order to sell Professional Services, Consulting, and Software Solutions.
• Manage assigned existing accounts (new projects, cross-selling, renewal of subscription contracts, requests for changes, etc.)
• Prepare proposals, meet with prospects, close effectively and follow up
• Develop strategy within specific markets (line of business and/or geographic)
• Manage sales forecasts dashboard
• Manage proposal templates and provide feedback for continuous improvement
• Responsible for customer data maintenance (CRM) and documentation (letters, proposals, etc.)
• Develop and maintain strong professional relationships with clients
• Conduct regular follow up meetings with customers (onsite/remote as required by the customer)
• Oversee and validate assigned accounts invoicing with the accounting department
• Manage and follow up on orders with Inoria’s business partners
• Participate in trade shows, webinars and user conferences
• Perform other duties as assigned appropriately

Qualifications and pre-requisites

• 8-10 years of experience selling Professional Services in software or other similar IT/Telecom industry (consultative approach)
• Bachelor’s degree in Business is an asset
• Experience with selling contact center solutions, customer experience, or CRM selling is a strong asset
• Exceptional ability to persuade, convince, negotiate and influence in order to support objectives
• Entrepreneurial, highly motivated and adaptable
• Advanced interpersonal and communication skills
• A strong spoken and written English is mandatory
• Valid passport, driver’s license and own car occasionally available for business purposes
• Availability to travel to US/Canada approx. 20%-30 % of the time
• Strong computer skills, proficient with CRM systems
• Advanced level knowledge of Microsoft Office (Word, Power Point, Excel)