Duration: 06 Months

Description:

Responsibilities include consistently maintaining email ques, processing customer complaint requests in our Que, work with project managers to alleviate shipping issues, interact with the warehouses, freight carriers and any additional necessary contacts to identify and resolve any issues that would impact our customer’s shipments in order to meet their delivery requirements.

Responsibilities:

Strong customer focus. Provide our customers with the highest levels of customer service in a demanding and challenging environment on a consistent daily basis. Manage carrier emails to ensure the timely delivery to our customers. Prioritize logistics needs when necessary; communicate with warehouse operations and logistics team in order to meet delivery requirement. Follow existing processes and procedures to ensure daily execution of operating standards and service level agreements. Ability to effectively communicate with professionalism and positive attitude with various individuals/groups.

Qualifications:

Priority setting – functions effectively in a fast paced and dynamic environment, ability to focus on what is important, copes with change, can shift gears when necessary. Decision making / Problem solving – can make decisions in a timely manner based on analysis and good judgment that suits customer’s demand. Utilizes logic to solve issues and look beyond the scope to provide the upmost customer satisfaction. Understand how to get things done within our network. Drive for positive results – pushes for results that exceed expectations.

Experience:

Must possess thorough understanding of customer service, supply chain, logistics and transportation method service requirements in order to ensure optimal day-to-day management of orders. Ability to work in a dynamic, fast past and global environment. Detailed and multi-task oriented, strong interpersonal skills, critical thinking and problem-solving skills. Experience with logistics, ERP and warehouse related software.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Bilal

Email:

Internal Id: 25-29271