Required Skills & Experience

• 1-2+ years of experience in help desk or technical support roles.
• Proficiency in using a ticketing system for managing support requests.
• Excellent customer service skills with a strong focus on user satisfaction.
• Strong character, motivation, and a dedicated work ethic.
• Ability to work independently and as part of a team.

Nice to Have Skills & Experience

• Experience with the Cherwell ticketing system is a plus.

Job Description

We are seeking a motivated and skilled Helpdesk Technician to join our team in Redmond, OR. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client locations, with a primary focus on the Portland area. This role involves supporting internal employees’ technology needs, particularly Dell and mobile products, and managing a personal queue of 20-40 tickets per week.

Key Responsibilities:

• Provide over-the-phone technical support to internal employees across all client locations, with a focus on Redmond, OR.
• Troubleshoot and resolve issues related to Dell and mobile products.
• Manage and prioritize a personal queue of 20-40 tickets per week using a ticketing system.
• Deliver excellent customer service and maintain a high level of professionalism in all interactions.
• Document and track issues, resolutions, and follow-up actions in the ticketing system.
• Collaborate with other IT team members to ensure timely resolution of technical issues.
• Stay updated on the latest technology trends and support tools.