Service Desk Technician

Our client is seeking a Service Level 1 or 2 to work on of 5 people onsite 5/days week in Boston ! This team supports over 150 lawyers, and 300 employees in 7 cities. A customer first approach is critical in this position . 24x7 support (and after hours is a rotation with extra compensation). Please apply if you are interested!

Must haves:

• Very strong customer service-oriented skills, highly visible role and need that solid CS background
• Strong attention to delivery of excellence, and attention to detail

Tech Skills:

• Windows 10 / 11
• MS Office 2016 / O365
• Exchange Online
• AD (new hire provisioning, acct maintenance)
• Basic Networking (install switches, attach peripherals, imaging pcs)
• High school degree required. Some college preferred

Nice to have:

Experience in legal or professional services is a strong plus

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