Must be willing to go onsite 5x/week in San Diego, CA

Need a flexible working schedule from 25-40 hours/week

Day-to-Day

• Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within company defined service level agreements for the headquarters-based users.
• Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.
• Act as level 2 support escalation from walk up and call center according to SLA’s per ticket priority.
• Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification). Coordinate and work with remote support teams when onsite troubleshooting is necessary.
• Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes.
• Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC’s in voicemail system and configure phones.
• Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.

Skills

• Excellent technical knowledge of PC and Mac hardware platforms
• Outstanding customer service skills
• Ability to develop technical documentation
• Ability to work with various customers and partners effectively.
• Ability to effectively troubleshoot various software issues effectively.
• Strong knowledge of Microsoft Windows 10 and Office 365
• Laptop hardware and phone support
• General networking knowledge

Education

• Bachelor’s degree, technical trade program, or equivalent work experience (2 years)
• Industry related certification required (A+, Microsoft, Apple, HDI)