About the Company - Canadian Solar Inc. is a vertically-integrated manufacturer of ingots, wafers, cells, solar modules (panels) and custom-designed solar power applications. Canadian Solar Inc. delivers solar power products of uncompromising quality to customers worldwide. Canadian Solar’s world class team of professionals works closely with our customers to provide them with solutions for all their solar needs. For more information on the company, please visit

About the Role - This position provides help desk support and troubleshooting for employees at the Kentucky site. The IT helpdesk will install and maintain computer systems and networks aiming for highest functionality.

Primary Responsibilities:

• Work on and resolve issues in applications like VMWare/Microsoft365/LDAP/AD and Azure AD.
• Network Troubleshooting: Diagnose and resolve network-related issues including device connectivity, DNS, DHCP, Switch, firewall, and VPN configurations.
• Plan, prioritize and monitor the tickets assigned to the team to ensure timely resolution
• Establish relationships with end users and other leaders/functional managers to make sure technology support goals are met. Act as a direct point of contact for all end users to receive support and maintenance for systems.
• Set up computers and company hardware for new hires and existing employees and based on company needs.
• Use knowledge base to effectively diagnose and resolve hardware, software, network and account-related issues.
• Troubleshoot and resolve problems pertaining to MS Windows operating system, workstation connectivity, MS Office, and malware.
• Document all required information in call tracking system appropriately.
• Handles critical support issues on-call.
• Perform regular scheduled visits to the site and performing necessary upgrades and troubleshooting issues.
• Oversee the performance and coverage of System Support Team. Strategize and schedule work hours and On Call Rotation for working hour coverage.

Qualifications and Experience:

• Associate’s degree in information technology, computer science or other related degree required.
• 1-3 years’ experience in the technology field; knowledge of a manufacturing industry a plus.
• Proven experience as an IT Support Specialist or similar role.
• Proficient in the Windows operating system, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), server administration and network resources, PC administration, telecommunications, and ERP systems.
• Certifications (Preferred): CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Fundamentals, or similar certifications.
• Experience with troubleshooting routers, switches, and wireless access points is a plus.
• Exceptional work ethic, attention to detail, team orientation, and commitment to detail.
• Ability to multi-task and thrive in a fast-paced environment, including the willingness and ability to take initiative in assuming challenging and/or special projects.
• Demonstrate ability to interact and communicate effectively with all company employees, customers and vendors.
• Able to assess, analyze, and solve problems with customers, vendors, and all channels of distribution.
• Strong knowledge of Windows and macOS operating systems.
• Experience with network administration and troubleshooting (e.g., routers, switches, firewalls).
• Familiarity with cloud services (e.g., Microsoft 365, Azure, AWS).
• Effectively manage time and prioritize multiple tasks and responsibilities.
• Strong written, verbal and interpersonal skills required including conflict resolution.
• Work independently and as a strong team member.
• Strong analytical and problem-solving skills.

Pay range and compensation package - Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/life/disability program, PTO and sick days.

Equal Opportunity Statement - Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.