Our client is currently seeking a skilled Help Desk Technician to join their team on a contract basis in Downtown Atlanta. This role offers an exciting opportunity to support a dynamic team and help resolve technical issues in a fast-paced environment.

Essential Duties and Responsibilities:

• Resolves hardware and software issues with computer configurations, images, desktop, laptop & printers.
• Under supervision, supports and maintains PC, peripherals, in-house audio-visual equipment and non-print media assets as required. This includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading various PC, audiovisual and media products while ensuring their optimal performance.
• Troubleshoots problem areas in a timely and accurate fashion and provide end-user training and assistance where required.
• Troubleshoots highly complex technical problems, performing analyses to determine root cause of problems.
• Performs software troubleshooting on customers’ computers, as related to hardware issues.
• Provides assistance to users via phone in the role of a service desk specialist as scheduled by management.
• Exercises judgment and analysis on expediting and prioritizing repairs and service.
• Uses and recommends tools to document service management solutions.
• Available for on-call and/or emergency response and support as needed.
• May assist with planning and scheduling team activities.
• May train intern PC Tech students
• May work with project teams in the design, creation, and/or in testing of new products, services, procedures.
• Handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness.
• Answer and direct telephone calls for service desk.

If you are a proactive problem solver with a passion for providing exceptional IT support, we encourage you to apply!