Customer Service Representative

job
  • The Judge Group
Job Summary
Location
Orange ,CA 92613
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
15 Jan 2025
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Job Description

Currently seeking a Customer Service Representative in Orange, CA.


In office Monday-Friday, 8am-5:30pm.


This job will have the following responsibilities:


-The Customer Service Representative (CSR) will be the first line of contact for members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County.


-The incumbent will provide information regarding eligibility, enrollment, benefits and services to eligible members and providers.


-Member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members.


Qualifications & Requirements:


- High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.


- Typing speed of 35 words per minute (WPM) required.

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