Reputable downtown firm is seeking motivated and and high-energy agents for their call center! If you enjoy helping others and thrive in a fast-paced environment, this is the job for you! Schedule is Tuesday through Saturday .

TO BE CONSIDERED FOR THIS POSITION, CANDIDATES MUST DEMONSTRATE AN ABILITY TO TYPE AT LEAST 55 WPM BY COMPLETEING A TYPING ASSESSMENT.

Job Duties

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains and improves quality assurance and results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes Firm sign-up mission by completing related results as needed

Requirements

• Must be able to type 55+ WPM
• Must be able to multitask
• Must be flexible to work some weekends
• Strong emotional intelligence