Summary:

The Working Trailer Shop Manager will assist and manage the Trailer Technicians by establishing and maintaining a robust service system that guarantees prompt and personalized customer assistance by delivering exceptional service.

Essential Functions:

• Works closely with the Trailer Technicians by performing repairs, diagnosing issues, solving technical problems and determining proper solutions
• Hires, trains and manages the performance of Trailer Technicians to ensure they’re performing their job duties at a high level and upholding the company’s Core Values
• Assigns and oversees job duties to Trailer Technicians
• Engages with customers by answering inquiries (technical, scheduling and pricing) and traveling to customers to provide service estimates
• Provides updates to the Branch Manager and Leadership Team on department performance
• Develops and implements service strategies to meet the customers’ needs and improve service quality
• Maintains appropriate communication within and between various departments and functional areas within the organization
• Promotes and exemplifies a safe working environment, manages a clean working space and handles any tooling issues that arise
• Adheres to company policies and procedures, including compliance with state, federal, OSHA and DOT regulations

Experience:

• Requires a high school diploma or equivalent
• Technical degree or certification is a plus
• Supervising and managing employees
• Working with part crossovers, fasteners, and hidden body components
• Suspension identification (Types & Components)
• Trailer identification (Makes & Models)
• Semi-Trailer or Truck industry (3-5 years of experience preferred)

Skills:

• Strong communication skills
• Valid drivers’ license with a clean driving record
• Excellent interpersonal and management skills
• Team leader
• Excellent organizational skills
• Exhibit a strong mechanical aptitude
• Strong problem-solving skills

Abilities:

• Apply good judgement in recognizing scope of authority
• Must be able to multi-task
• Ability to maintain an orderly and clean shop
• Must be able to build a team and promote a teamwork environment
• Work with diagnostic computers for troubleshooting and repairs
• Use computers for web-based training and work order systems

Benefits:

• Competitive compensation
• Health, dental, and vision Insurance
• HSA with company matching
• 401(k) with company contribution
• Company-paid life and short-term disability insurance
• Long-term disability insurance
• Holiday pay and PTO