We are seeking a dedicated and experienced Commercial Account Manager to join our team. The ideal candidate will be responsible for managing client accounts, providing exceptional customer service, and ensuring smooth handling of insurance policies. This position involves working closely with clients, insurers, and internal teams to provide timely solutions and ensure a high level of satisfaction.

Responsibilities:

• Assist managing a portfolio of commercial insurance accounts, ensuring timely renewals, updates, and accurate documentation.
• Process service-related requests such as endorsements, cancellations, certificates of insurance, loss runs, and binders.
• Assist in quoting, issuing new business, remarketing renewals, and identifying opportunities for cross-selling additional coverage.
• Respond to client inquiries via phone, email, or in-person, providing guidance on coverage options, policy details, and claims processes.
• Prepare and maintain detailed records of client interactions, transactions, and communications. Ensure all insurance documents are accurately processed and compliant with company standards.
• Resolve client issues and concerns in a professional and timely manner, escalating complex cases to higher management as necessary.
• Work closely with insurance carriers, underwriters, and other internal teams to ensure optimal policy coverage and smooth service delivery.

Experience :

• Previous experience in an Account Management role, preferably within the insurance industry.
• Property and Casualty license (required or in progress).
• Strong communication skills, attention to detail, organizational skills, and proficiency in insurance management software.
• Proven ability to provide exceptional customer service and build lasting client relationships.
• Ability to handle client inquiries and resolve issues effectively in a fast-paced environment.