About the Company - APR Consulting, Inc. has been engaged to identify a Director of Operations

About the Role - The Director of Operations is responsible for managing and overseeing all aspects of casino operations, including Slots, Food and Beverage, Lodge, Table Games, Sports Book, Bingo, and the Event Center. The role requires fostering positive engagement with team members and guests to consistently exceed profitability, satisfaction, and compliance goals.

Responsibilities

• Budget Management: Develop, monitor, and manage budgets in collaboration with the MLC Management Team, Tribal Council, and SGEC CFO to meet or exceed financial goals.
• Team Engagement & Development: Build strong relationships with managers, team members, and guests through active listening, engagement, and appropriate action. Mentor managers and team members to foster a positive workplace that emphasizes trust, respect, diversity, and inclusion. Assess, inspire, and support department managers to optimize team performance.
• Policy & Compliance: Enforce policies and procedures in a way that educates, builds confidence, and instills accountability. Ensure adherence to Class II and Class III Tribal, State, and Federal regulations, as well as internal SGEC policies, safeguarding the organization’s assets and ensuring strong audit scores.
• Guest & Team Member Experience: Maintain guest service quality standards, addressing concerns promptly and effectively. Inspire managers to respect and act on team member feedback in a timely manner. Prioritize safety for both team members and guests.
• Operational Efficiency: Manage scheduling and staffing levels to align with seasonal business needs, ensuring efficiency and optimal profitability. Encourage active manager participation on the gaming floor to foster a team environment and ensure smooth operations during peak business times, including nights and weekends. Perform other duties as assigned.

Qualifications

• Option 1: Bachelor’s degree or higher in a business-related field and 5 years of documented casino gaming management experience in all aspects of casino operations.
• Option 2: Associate’s degree in a business-related field and 10 years of documented casino gaming management experience in all aspects of casino operations.
• Option 3: 15 years of casino gaming management experience, with at least 5 years in a position of Assistant Gaming Manager or higher.

Required Skills

• Proficient in developing, interpreting, and making data-driven business decisions based on Excel spreadsheets.
• At least 5 years of experience working with and interpreting data from casino gaming management systems.
• Ability to pass a background investigation and drug/alcohol tests.
• Valid U.S. driver’s license and ability to obtain a Wisconsin driver’s license within 30 days of hire.
• Must be at least 21 years old.
• Physical ability to perform all job functions (a physical questionnaire may be required).
• Proficient in Microsoft Excel, Outlook, and Word.
• Professional, tactful, and effective written and verbal communication skills.
• Ability to handle sensitive issues with professionalism and respect for diversity and inclusion.

Preferred Skills

Pay range and compensation package - Pay range or salary or compensation

Equal Opportunity Statement - Include a statement on commitment to diversity and inclusivity.