Role - Business Analyst (IVR /contact center)

Location - Austin, TX (3 days onsite)

Duration - Contract

Description -

• 5+ years of prior experience as Tech Analyst / Business Systems Analyst or similar role
• 5+ years of industry experience in Contact Center Domain and Contact Center technologies
• Understating of CRM applications
• Knowledge of Contact Center technologies like Genesys Cloud, Genesys, Qualtrics, NICE etc.
• Experience in Excel, SQL and other similar tools for data analysis
• Gather and define requirements/solutions for Contact Center solutions
• Knowledge of Contact Center Domain (Routing, IVR, Recording, Surveys etc.) and Contact Center technologies like Genesys Cloud, Qualtrics etc.