Onsite, 4-month temporary position within the dynamic healthcare industry. As an IT Field Service Technician, you will be responsible for providing on-site repairs, installation, and removal of IT equipment as requested via the IT Ticketing system. To be successful, the candidate for this position will possess a valid CA Driver’s license as well as the following skills: troubleshooting, time management, communication, excellent customer service.

Qualifications:

• High School Diploma or equivalent.
• Valid CA Driver’s License.
• 1+ year of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
• 1+ year of customer support experience.
• Proficiency deploying and troubleshooting technical hardware.
• Proficiency in the operation and use of personal computers; utilizing Windows 11, Microsoft 365 applications, and Internet browsers.

Duties & Responsibilities:

• Install, upgrade, configure and troubleshoot computing and communication devices and peripherals.
• Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions.
• Provide on-site assistance to end-users with IT Equipment and peripherals.
• Educate end-users with necessary steps to recognize, isolate, and resolve common issues as appropriate.
• Engage in research and troubleshooting to determine the appropriate option to resolve technical issues.
• Escalate end-user issues as appropriate.
• Collect and properly dispose of all packaging materials from equipment deployed.
• Apply security best practices.
• Stay current on personal computer and peripheral equipment changes and trends.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.

Pay Scale of Starting Pay for role: $24-$25/hr.