WindBorne is hiring a Customer Success Specialist to join our Growth Team and ensure top notch contract execution. At the nexus of business development, engineering, and finance, you will be responsible for ensuring WindBorne’s contractual and business development strategic success through constant collaboration and operational precision. In this role, you’ll drive customer relationships, track contract deadlines, facilitate deliverables, manage invoicing, and more.We're dedicated to helping humanity adapt to climate change as fast as possible, and you can be a part of our mission to make this global societal impact. If you are thrilled by the idea of accelerating expansion through exemplary contract execution on a fast-moving team, WindBorne is the place for you.Responsibilities Be the glue that drives contract execution, ensuring deliverables, timelines, and technical team engagement stay on trackLead customer meetings to ensure satisfaction, build technical understanding, and to align on future deliverablesLiaise with external customer end users to scope contract activity, and with technical internal stakeholders to ensure feasibility and successful executionDefine and implement structured processes for contract lifecycle management, including organizing meetings across Business, Operations and Meteorology teamsOwn the propagation of business development strategy in post-purchase stagesCoordinate with Finance team to create and submit invoices through various customer systemsSkills and Qualifications RequiredObsession with detail and organizationEnthusiasm for technical details, whether the physics of weather balloons or nuances of AI modeling, and becoming the go-to expert on all things to contract managementProject management experience and particular wizardry with managing multiple projects at once–coordinating chaos is your superpower!Dynamic interpersonal skills and the ability to adapt in the moment to customer needs and requestsProfessional-level written and verbal communication expertiseHigh-level proficiency with MS Office or Google Workspace documents, spreadsheets, and slidesNice to havePrior experience with government or commercial contract managementPrior experience at an early-stage startupPrior experience in salesLocation WindBorne Systems is based in Palo Alto, Calif. Our technology is invented, designed, and manufactured in the USA.#J-18808-Ljbffr